Frequently Asked Questions

Zerorez® offers a thirty-day Gotta Love It Guarantee™! If you are unsatisfied for any reason within 30 days after your cleaning we will gladly return to your home and re-clean the areas you are not happy with.

Zerorez® understands that pet accidents happen, causing odor and discoloration in your floor coverings. If not properly treated, biological matter such as urine can create a breeding ground for bacteria and an unhealthy environment. Most of our Pet Treatments require additional cost and the technician will discuss those cost options before beginning treatment. Any service recommended by a technician is optional. If you decline a pet treatment it does void our 30-day Gotta Love It Guarantee ™ for that area of your home. If there is concern over a biological issue we will inspect the carpet with a special UV light that helps illuminate contaminates in the carpet. Our trained cleaning technicians will review the condition of the carpet, the severity of the biological contamination and what the options are to treat the spots. Our technicians will be able to discuss all the options, costs and solutions with you when they inspect your home and review the existing conditions.

Harmful soaps and detergents left behind by “Do it Yourself” spotting chemicals or improper cleaning techniques can create a sticky mess. Soaps and detergents are engineered to attract dust and dirt and if left in your carpet, they will continue to attract dust and dirt making your carpet re-soil quickly. If you do not use Zerorez®, the next carpet cleaner will most likely add a new layer of sticky soaps and detergents to your carpet, thereby compounding the problem. What is needed is to neutralize and remove the sticky residue that has been left behind. Zerorez®’s carpet pre-conditioner is engineered without soaps and detergents so we do not add to the problem. By pre-treating and agitating the carpet, we start to break down the residues in your carpet. Thoroughly rinsing the carpet with our patented cleaning process and our Zr Clean™ we are able to flush out a lot of the existing soils and residue. Depending on the level of residue that has bonded to your carpet fibers, we may not be able to break it all down the first time we clean. After cleaning with the Zerorez® way it is important to not add new soaps or detergents back into the carpet. We can provide bottles of our carpet friendly spotting agents and our Zr Clean™ for your future spotting needs. We will refill the bottles anytime we come back to clean your furnishings free of charge.

We ask that you have all the small items you want out of the room before we arrive or arrange with your local Zerorez® franchise to help you with moving the smaller items.
1. Due to liability concerns, we do not move large or heavy furniture like pianos, entertainment centers, bookcases, large beds or other similarly heavy items.
2. We do not move breakable items or electronics like televisions, game systems, computers, lamps, etc.
Your technician will do a great job cleaning around any items left in the room.

Zr Clean™ is water that has been softened and electrolyzed with our patented EO Water System. Zr Clean™ cleans like soap and eliminates most harmful substances instantly — without any chemical additives. The benefit of using this process is that no soap residue is left behind from our cleaning to continue collecting soil after the cleaning. In short, carpets stay cleaner longer and tend to dry faster. Only Zerorez® has the exclusive patented rights to clean with this technology in the carpet cleaning industry!

Our hot water extraction cleaning process does leave some moisture in the carpet. Typical dry time is between 4 and 6 hours, depending on the airflow in the home, condition and style of carpet being cleaned. It is completely safe to walk on the carpet as long as you’re comfortable with the cleanliness of your feet. Feel free to ask your service technician for a complimentary pair of shoe coverings.

We consider any area to be one room like a small bedroom, living room or den. If you have any large areas that exceed 200 square feet that area will be counted as two or more areas.